Privacy Policy
At FLOW GATE IMPORTS SL we process personal data transparently and in accordance with applicable data protection laws (GDPR). This policy explains what we collect, why we use it and your rights.
1. Data controller
- Company: FLOW GATE IMPORTS SL
- Tax ID: B75926261
- Address: C/ Tamarit, 134. Bajos 1, 08015 Barcelona (Spain)
- Email: contact@flowgateimport.com
- Phone: +34 609 448 874
- Domain: flowgateimport.com
2. Data we may collect
- Identification and contact details: name, company, email, phone.
- Project data: industry, budget range, timeline, delivery destination and scope/briefing.
- Limited technical browsing data: IP address and basic usage metrics when needed for security or analytics.
3. Purposes
- Handle your enquiry and assess project feasibility.
- Contact you using the channels you provide (email, phone, WhatsApp/WeChat if requested).
- Prepare proposals, comparisons and documentation related to sourcing and importing.
- Improve website performance and security.
4. Legal bases
- Consent: when you submit a form or request contact.
- Pre-contractual/contractual measures: to prepare offers and manage projects.
- Legitimate interest: website security, fraud prevention and service improvement.
5. Retention
We keep data as long as needed to address your request and, where applicable, for the duration of the business relationship and statutory retention periods. When no longer needed, data is securely deleted or anonymised.
6. Recipients and processors
We do not sell your data. We may share it with service providers acting as processors (hosting, email, analytics tools, logistics/documentation) strictly to provide the service and under confidentiality agreements.
7. International transfers
When a project requires coordination with suppliers in China or other countries, international transfers may occur. In those cases we apply appropriate safeguards as required by law (e.g., Standard Contractual Clauses where applicable).
8. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability by emailing contact@flowgateimport.com. If you believe your rights have not been properly addressed, you may lodge a complaint with your supervisory authority (AEPD in Spain).
9. Security
We apply reasonable technical and organisational measures to protect data from unauthorised access, loss or alteration.
10. Cookies
This website may use technical cookies and, where enabled, analytics cookies. Specific information is provided in the cookie notice/settings if activated.
Last updated: 10/02/2026